Privacy Policy – Franwell

Our commitment to your privacy

Franwell takes privacy seriously. This policy explains what personal data we collect, why we collect it, how it is used, and the rights you have in relation to your data. We aim to be straightforward — no complicated legal language where plain language works equally well.

This policy applies to all personal data collected through the Franwell website and any communications you initiate with us.

Data we collect

Information you provide directly

– Name and email address submitted through our contact form
– Any messages or details you include in your enquiry
– Your stated role in a franchise network, if provided

Information collected automatically

– Usage data via analytics cookies (pages visited, time on site, navigation patterns)
– General device and browser information (browser type, operating system)
– IP address (anonymised where possible)

Legal basis for processing

We process personal data on the basis of legitimate interests (responding to enquiries, improving the site) and, where applicable, your explicit consent (for optional cookies and analytics). Data submitted through the contact form is retained for the duration necessary to respond to and follow up on your enquiry.

How we use your data

Responding to enquiries and follow-up communications related to our services
Improving the website based on aggregated, anonymised analytics data
Where consent has been given, delivering relevant advertising through third-party platforms
Maintaining security and preventing fraudulent activity on the site

We do not sell personal data. Information you share with us is used only for the purposes described here and is not passed to third parties for their own marketing use.

Data sharing with third parties

We may share anonymised or aggregated usage data with analytics providers (such as Google Analytics) where consent has been given. In limited cases, personal data may be shared with service providers who assist in operating the site or delivering services — always under confidentiality obligations and for no other purpose.

We do not share personal contact information with third parties for their independent use.

How we protect your data

– Data in transit is protected via HTTPS encryption
– Access to collected data is limited to those who need it to provide or improve our services
– We retain personal data only for as long as reasonably necessary, then delete or anonymise it
– In the event of a data breach that may affect your rights, we will notify affected parties in accordance with applicable law

Your rights

Right of access

Request a copy of the personal data we hold about you.

Right to rectification

Ask us to correct inaccurate or incomplete personal data.

Right to erasure

Request deletion of your personal data in certain circumstances.

Right to data portability

Receive your data in a structured, commonly used format.

Right to object

Object to processing based on legitimate interests or for direct marketing.

Withdraw consent

Withdraw previously given consent to cookie-based data processing at any time.

To exercise any of these rights, please reach out through our contact page. We will respond within a reasonable timeframe.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out via our Contact page. We will process your request promptly.